Success Story

Suva - Swiss social insurance

Creation of a central business partner for SAP S/4HANA®

Migration of customer master data to SAP S/4HANA®
Building the data model of the future
Consolidation of data on a standardized business partner
Resolving duplicates and ensuring high data quality

Share this article:

Story

Suva is facing the challenge of migrating its existing SAP system to SAP S/4HANA® by the end of 2026. Suva's return to the standard data model provided by SAP S/4HANA and the consolidation of entities into a central business partner to support Suva's heterogeneous process landscape posed a particular challenge.

Learn more

Solution

Suva is pursuing a greenfield approach for the migration to SAP S/4HANA, focusing on the early migration of partner master data for beneficial optimizations, e.g. in the data-driven business processes. Uniserv was able to provide advice on what the data model of the future should look like at Suva with regard to the requirements of SAP S/4HANA. And discuss the question of data worthy of migration during consolidation.

Learn more

Success

The successful migration to SAP S/4HANA enables Suva to use modern technologies and standard processes, resulting in increased efficiency and improved data quality. Delta handling enables a smooth transition, while Uniserv supports the structural adjustment of the data and the organizational realignment to set the course for future growth.

Learn more

„Uniserv's advice helped us to prepare our data structurally and analytically so that we could make optimum use of the new system.“

Jan Lundak, Head of Partner Data Management (Data Quality Management), Suva

„Uniserv's advice helped us to prepare our data structurally and analytically so that we could make optimum use of the new system.“

Jan Lundak, Head of Partner Data Management (Data Quality Management), Suva

Back to standard processes in the new system.

#STORY

Suva is facing the challenge of migrating its existing SAP system to the new SAP S/4HANA®. The technical preparations for the conversion of all SAP systems have been completed since mid-2021. Since then, the migration of the 39 applications to SAP S/4HANA has been the declared goal, which should be completed by the end of 2026.

However, the switch to the new SAP system is not just a classic migration; the decision to return to the SAP standard data model also fundamentally changes the structure of the data. As part of the data migration, it should also be ensured that the previous, separate entities 'customer', 'vendor' and 'business partner' are consolidated into the central business partner master.

At Suva, the central business partner is currently managed by the SAP CRM system and is therefore the basis for the various processes within Suva. The business partner's master data is distributed to around 50 peripheral systems, including SAP and non-SAP systems. Every day, around 2,000 users use the SAP business partner and its applications, resulting in around 10,000 partner mutations per day.

In addition, the existing business partner was adapted to Suva's needs and requirements. Data objects, checks and logics were extended by in-house developments, addresses were mapped as address partners and customer-specific data objects were created. The current system therefore has numerous individual adaptations that deviate from the standard. With the switch to SAP S/4HANA, however, more emphasis is to be placed on standard processes in order to increase efficiency and implement future-proof solutions more quickly.

Data quality standards for the data handling of the future.

#SUCCESS

The successful migration to SAP S/4HANA enables SUVA to benefit from modern technologies and standard processes. Improving data quality and optimizing processes will increase efficiency. The investment in the new system will pay off in the long term, as the company will be able to react more flexibly and agilely to changes in the market. Overall, the migration is helping to drive forward the company's digitalization and create a solid foundation for future growth.

The consolidation and resolution of business partner duplicates helped to significantly improve the data quality in the database migrated to SAP S/4HANA. The database provided in S4 will be used productively by finance and logistics processes from 01.02.2024. At the moment, Suva is still running a parallel operation, which is ensured by a bidirectional interface between SAP CRM and SAP S/4HANA Business Partner. When the legacy system is shut down, the final switch to the cleansed and migrated database in SAP S/4HANA will take place. The newly established DQ standards in SAP S/4HANA come into play.

Two questions shaped the start of the project: firstly, the question of how the data must be structurally adapted in order to make the best possible use of the new SAP system. Secondly, the general question of how Suva wants to position itself organizationally for the topic of data management. Thanks to its expertise in the area of customer data management, Uniserv was able to provide optimal support here and set the course for Suva's data handling of the future.

Suva - Swiss social insurance

Creation of a central business partner for SAP S/4HANA®

Back to standard processes in the new system.

Comprehensive view for a successful migration.

Data quality standards for the data handling of the future.

Summarized

About Suva