What is data management?

Customer data management encompasses all measures that serve to provide data of an appropriate quality. 'Appropriate quality' means that the data is 'fit for purpose', i.e. usable for the respective purpose. Customer data management is always aligned with the company's objectives. On the one hand, this includes operational measures that ensure data quality at all times. These include address validation and identity resolution, for example. On the other hand, customer data management also includes strategic measures that ensure that data is of high quality throughout the company. This is what is known as data governance. With its operational and strategic components, customer data management is a continuous process that runs through the steps of analysis, cleansing, first-time right and monitoring in permanent succession. This ensures that data is always up-to-date, correct, complete and unambiguous.

Which data management software does Uniserv offer?

Uniserv offers different software for customer data management. This serves central use cases in a fault-tolerant and industry-neutral way: Data Quality Hub: Ensure data quality at the highest level Master Data Hub: Central 360-degree view of all customer data Data Migration Hub: Optimally migrate data to a new system There are data quality tools for this. These are microservices for operational tasks in customer data management, on premise, on demand, hybrid or via data consulting.

What does a successful data management project need?

There are three key aspects for a successful customer data management project: Awareness – of the necessity of customer data management Core processes – which processes are in focus Tools – which tools help to accomplish the tasks in customer data management Following the saying "One swallow does not make a summer", one system alone does not solve the problems. The icing on the cake for a successful customer data management project is project support from experienced consultants who are passionate about customer data.

Software for Customer Data Management

Your customer data perfectly under control

Customer centricity is the clear focus on customers and interested parties. Optimally prepared customer data is crucial to success. Validating customer data and clearly identifying relevant business partners are our core competencies. In many places, this is the key to efficient processes. We support you in this! With smart software solutions that adapt uncompromisingly to your individual requirements:

Data Quality Hub #Data quality at the highest level

We ensure top customer data. Complete, correct and accessible. With the integrated data quality functions of your choice, you can validate postal addresses, enrich them with geodata and/or check e-mail addresses, telephone numbers and bank details for accuracy.

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Master Data Hub #Centralized view of all customer data

Create a 360-degree customer view as the basis for data-driven customer processes. We consolidate your customer master data from your various sources and across all channels to create customer golden records. Select the necessary data quality functions.

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Data Migration Hub #Optimally transfer data to new system

Provide the specialist departments with complete, correct, unique and actual data immediately after a system change. Realize a functioning system, efficient processes and applause from everyone involved right from the start. Rely on functionality of the highest maturity.

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Your advantages:

Flexible scalability of solutions and functions
Practice-oriented expertise of our consultants
Quickly available, concrete, usable results
Can be run on all common platforms
Modern, service-oriented cloud architecture
Flexible and fast integration & provision

Functions of the Uniserv Customer Data Management Hubs

Our data quality functions can be flexibly integrated into your chosen hub and precisely meet your requirements. You use what you need. When optimizing your business partner data, we offer you the highest quality results with the best performance. We analyze, structure and standardize the data, compare address components with reference data, correct them if necessary or enrich them with additional information. Tailor-made data quality is always our focus. For over half a century.

Addres Validation

Validate and update your international addresses error-tolerantly, quickly and accurately.

Duplicate Check

With our duplicate check, you can clearly identify your customers and create a 360-degree customer view.

E-Mail Check

Check your e-mail addresses for correctness for optimal customer communication.

Enrich Geodata

Enrich your postal address data with precise geodata and optimize your marketing campaigns.

Relocation Data Check

Check your addresses against the relocation database and replace old addresses with new ones.

Banking Data Check

Check the relevant banking details of all your business partners to reduce payment defaults.

Telephone Number Check

With Uniserv you can efficiently check telephone numbers for correct landline and mobile numbers.

Check Sanctions Lists

Minimize your risks by checking your business partners against PEP and sanctions and terrorist lists.

Check Tax ID

Assignment, checking and correction of company name & registered office, VAT ID and commercial register entry.

Fit for future projects.

"Together with Uniserv, valantic migrated its customer master data from various CRM data sources and checked and cleaned the existing SAP Sales Cloud data stock. The result: significantly higher data quality and reduced project times when connecting new competence centers."

Laura Zerhusen, Product Owner SAP Sales Cloud, valantic GmbH